Booking with Macarthur Seniors Tours Pty Ltd (ABN: 11 610 350 135), hereafter known as ‘the company’ may be made on-line or over the telephone. It is the responsibility of the person making the booking to ensure that the date they are booking for is the correct date for the pick-up/return service in their suburb.
A booking confirmation e-mail will be sent to the person making the booking shortly after the booking transaction is complete. The company accepts no responsibility for any failure to receive a booking confirmation e-mail due to incorrect information being supplied to it. If you do not receive a confirmation e-mail, you should contact the company as soon as is possible and request it resend one.
All tours must be paid for, in full, at least seven days before the date of departure. Payment may be made on-line by credit card at the time of booking or at a later time by direct deposit (electronic or otherwise). Should you choose to pay by direct deposit, the company’s bank details will appear in your booking confirmation e-mail.
The company does not accept cash on the day of the tour departure.
Payment for a booking is considered an acceptance of these Terms and Conditions.
While the company meets all of our insurance obligations for its operation, there is no travel insurance included in the price of the booking.
The company accepts no responsibility for any loss of, or damage to, personal property that may occur while on the tour.
The company accepts no responsibility for any loss or injury incurred while taking part in any activity outside of the tour inclusions.
Any booking cancellation must be made in writing, or by e-mail, to the company. Where a cancellation is made, any financial penalties incurred by the company as a result of cancelling pre-booked venue admissions, guide fees, meals or any other costs which form part of the tour inclusions, will be deducted from the amount to be refunded.
If the company is able to ‘re-sell’ the cancelled bookings a full refund, less an administration fee (see below) will be given.
A 10% cancellation fee will apply to all cancellations.
Any refund that has been approved by the company will be processed within 14 days.
Changes BY The Company
The company reserves the right to make changes to it’s itineraries at any time and at it’s discretion. While all efforts will be made to avoid such actions, where a change becomes necessary the company will provide alternative arrangements of equal value.
The company reserves the right to make changes to it’s itineraries in the event of incidents over which it has no control.
Where bookings for a tour exceed the capacity of our tour bus, the company may elect to hire a larger motor vehicle to accommodate the additional passengers. If this situation should eventuate, any motor vehicle hired will be of equal, or greater, standard than our own.
All passengers are to behave within the law and with respect to other passengers and service providers. Particular consideration should be given where a tour is visiting a location of cultural sensitivity.
The tour driver.guide has the authority to make decisions to ensure the safety of passengers. It is a condition of making a booking with the company that passengers comply with any such decision. Should any passenger behave in such a way that significantly detracts from the enjoyment of the tour, the company reserves the right to ask a passenger to leave the tour. In any such event, the company will not be liable for any refund, compensation or additional costs incurred by that passenger. The company does not accept any responsibility for any adverse behaviour by any of it’s passengers or any consequences of said behaviour such as admission to venues being refused or meals not being served.
Home Pick-Up/Return Service
It is the passenger’s responsibility to ensure that they are ready to embark on their tour at the time stated for pick-up. The company does not take any responsibility for tardiness as a result of traffic congestion but will make every effort to advise passengers if the pick up is going to be delayed significantly.
Pick Up At Venues
All passengers must ensure that they arrive at any ‘pick-up’ location during the tour five minutes before the departure time given by the Driver/Guide.